top of page

Terms of Service

Security Deposit & Refund Policy

A minimum 50% deposit is due upon booking finalization. You are welcome to pay the full amount upon booking, but a minimum of 50% is due to hold your event; this deposit is non-refundable. We do not offer refunds. If your event needs to be rescheduled, cancelled, or changed in anyway, we are happy to work with you to reschedule or offer credit, but we do not offer refunds at this time, regardless of payment method. Credits can be issued for any events cancelled within 48 hours prior to the event date. Cancelation Credits must be used within 60 days of cancellation. Unpaid travel fees and gratuity are not included in credits. 

Inclement Weather & Cancelations
 
If weather cancels your outdoor event, we will hold your deposit or completed payment and work with you to reschedule or offer Cancellation Credit which must be used within 60 days of cancellation. If you need to cancel your event for any reason, we cannot guarantee availability. If an event needs to end early or the client is late to an event, we will not offer a refund for missed time. Please contact us if you will be running late or if there any issues day of your scheduled event.  

Arrivals & Departures

Event times are final. If you wish to add time or remove time from your scheduled event, you may do so up to 48 hours beforehand and submit payment at that time, but please note your deposit is non-refundable. We are happy to make adjustments and know that sometimes emergencies, weather, or unforeseen circumstances come up when planning your party or event. 


Virtual Events

We do offer Zoom recordings of all virtual calls and parties included in the cost of the event. We do ask that you sign our photo release form so that we may use Zoom footage for marketing and recording purposes. If you do not wish to to have yours or your child(s) likeness used for marketing, you can skip the consent of photo release and only consent to video recording; this recording will then only be shared with you and not used for any promotional materials.


Substance Use & Pets

Our company prides itself on using the highest quality costuming, wigs, and accessories. We ask that indoor or outdoor event attendees abstain from using any kind of smoking, vaping, or drinking of any beverages other than water close to the characters so as to not stain or odor the costuming. Pets are welcome but please be sure to notify us in advance when booking and distance them from the performers during entrances and performances. 

Liability Release

As a registered LLC, it is confirmed that the client release any liability and waive right to sue Princess Essentials LLC, its owner or employees from any claims including, but not limited to, illness, physical injuries, economic loss, or any travel related incident traveling to and from an event. Princess Essentials LLC will never release your payment information, address, or contact information. Images and video will only be released for marketing and promotional purposes with the photo release consent of the client as provided in the booking finalization. 
 

  • How far in advance should I book my party or event?
    The earlier the better! 3 weeks to 3 months in advance will help to better guarantee the characters and special details you are looking for. Working on a shorter time frame? We will do our best to accomodate, but please note that bookings with less than two weeks notice may not guarantee that a character will be available for your chosen date, so earlier booking is always encouraged!
  • When should the characters arrive?
    For birthday parties, we recommend arrival about 30 minutes after the beginning of the party, with a departure at least 15 minutes before the end of the event. This allows time for all guests to arrive and not miss any of the excitement, and for the character(s) to return safely to their castles without any little ones seeing them.
  • Do you offer Charity or Corporate Events, Festival, or Parade options?
    YES! We love working with festivals, small business, charities, and corporations to spread extra magic in our community! Email info@princessessentialsllc.com or call us at 567-343-5588 to request our corporate event pricing. You can find more information about our previous partnerships and company background here. Please note that our featured website prices are for Birthday and family events and do not reflect our corporate pricing options. All events are completely customizable and we are happy to bring magic to fit within any budget!
  • I don't see the character or activity I want on your website.
    Always ask us! Sometimes we have added a new character or package but they haven't made their way to our website yet! ALL of our packages are customizable! We are happy to work with any ideas, suggestions, or requirements you may have to make your party perfect for your special prince or princess!
  • Are you a registered business?
    Yes! We are a registered LLC proudly serving Northwest, Ohio and Southeast, Michigan!
  • What are your Covid-19 Protocols?
    Safety is our highest priority for both or clients and our performers. We are happy to mask for any indoor events and we follow CDC guidelines. If possible, we recommend outdoor events (weather and season permitting) to help ensure everyone is safe and comfortable without missing any of the excitement! We also offer virtual party options for families looking to safely add magic to their little ones special day!
bottom of page